Brand Identity

In July of 1991, I was hiding in the back of a van heading for Heathrow, dressed as a pirate, complete with an eyepatch and parrot on my shoulder. It was in the height of British Airways Dirty Tricks campaign, where they…

Research consistently shows that employees who see opportunities to learn and grow are more engaged, perform better, and are far more likely to stay with their organization. I've often wondered what those opportunities…

One small request. One big shift in how AI works. A few weeks ago Tim Gray at Breakout Clips sent me a video. I liked it. I asked for one change: "Can we make it a baby tiger instead of a cat?" He did it. The result…

A 2026 review of 52 workplace studies involving more than 14,000 employees found that negative gossip is linked with poorer workplace relationships and employee attitudes. I used to think workplace rumours were mostly h…

The way a company treats its employees usually shows up in the way employees treat its customers. That statistic has always made me wonder where engagement really begins, because it rarely starts with a bonus or a new o…

High-performing employees often contribute far more than what's written in their job description. They solve problems before they reach a manager, help new colleagues settle in, share knowledge freely, and become the p…

Only 45% of U.S. employees participated in training or education to build new skills for their current job in 2024, according to Gallup. The workplace is changing faster than many people are being given the chance to g…

Gallup reports that employees who are thriving in their overall lives are far more likely to be engaged at work. It makes you wonder what we lose when work starts taking over everything else. I used to think being a com…

Employees don't decide whether to trust a workplace in a single day. Trust is built through repeated experiences, which is why organizations with strong cultures tend to have higher engagement and lower turnover. That…

A workplace can lose trust one small decision at a time. Research shows that fairness, consistency, recognition, and leadership behavior strongly shape how employees experience their organization. I once watched a tea…