Change Management

Some people will not understand your growth. They will want you to stay the same because your change makes them uncomfortable. That is one reason so many people say they want growth, but feel shaken when it actually b…

Most AI failures begin long before AI arrives. Whenever I hear someone ask, "Which AI should we use?", I find myself thinking they're often starting with the wrong question. The more uncomfortable one is, "What exactly…

Why Waiting for the "Perfect Plan" is Stalling Your Tech Progress If you are waiting for a flawless strategy before moving forward with AI and modernization, you might be waiting forever. At #PegaWorld 2026, I sat down…

My colleague told his boss the truth early. A week later, that honesty was used against him. An initiative was behind. Instead of hiding it, my colleague went to his boss and laid it out. The delays, the reasons, wha…

The AI worked, and the pilot looked so successful that I was already imagining the case study. Then we scaled from five analysts to fifty, and everything broke. The problem was not the technology. We had built an AI sy…

Steam engines. Electricity. Internet. AI. Every generation panicked at the shift. None of them were the last one. And yet every generation had the same two types of people. The ones asking "will this replace me?" An…

After years of using Kaizen, I have rarely seen PDCA unfold as neatly as it appears on a training slide. The model is useful. The picture is incomplete. For managers carrying a bigger role, improvement often looks like…

Technology maturity models are still useful. They help leaders judge whether a technology is overpromised, immature, maturing, or ready for wider commercial use. But AI needs another lens. Not only a market-readiness …

Starbucks didn’t fail because of AI. They failed because they treated AI as a technology initiative instead of a business transformation. Too many organizations are making the exact same mistake today. When executives…

I used to think hard work would get me promoted. That was one of my biggest career mistakes. I got passed over. More than once. And every time, I told myself the same thing: "Just work harder" They didn't notice - b…